FAQ

About the Company & Cooperation

A: We are a integrated manufacturer specializing in the design, production, and sales of products such as garbage transfer and compression equipment, smart recycling bins, metal trash cans, plastic trash cans, outdoor public benches, and planter boxes. We are committed to providing high-quality, durable, and aesthetically pleasing public facility solutions for urban communities, parks, and municipal projects.

A: Absolutely! We warmly welcome clients to schedule a visit to our production base and product showroom to inspect our manufacturing processes and product quality firsthand. Please contact us via the website’s contact information to arrange an appointment in advance.

A: Yes, we do. We have a strong R&D and design team that can provide personalized customization based on your specific requirements (such as dimensions, functions, colors, logo printing, etc.) to create exclusive public facility products for you.

About the Products

Advantages: Sturdy and durable, corrosion-resistant, rust-proof, easy to clean, capable of withstanding various harsh outdoor environments, with a long service life.

A: Our smart product line typically includes the following functions (varies by model):

Automatic Sensor-Based Disposal: Convenient and hygienic, avoiding contact.
Full Capacity Alert: Notifies managers promptly for collection, improving efficiency.
Data Statistics: Helps managers understand data on waste volume and sorting participation.
Reward Points System: Encourages residents to sort correctly, points can be exchanged for gifts.
Waterproof & Lightning Protection: Ensures outdoor electrical safety.

A: Our outdoor furniture undergoes multiple processing techniques (such as high-temperature electrostatic spray painting, anti-corrosion wood carbonization treatment, etc.), providing excellent moisture resistance, corrosion resistance, and insect resistance. They can be cleaned by routine rainwater rinsing, resulting in very low maintenance costs.

About Purchasing & After-Sales Service

A: Please contact us via [phone, email, online form] and inform us of your specific needs (e.g., product type, quantity, customization requirements, usage scenario, etc.). Our sales manager will provide you with a detailed quotation as soon as possible.

A: We accommodate both large and small orders. For standard products, we have a minimum order quantity requirement; for customized products, the MOQ will be determined based on the complexity of the customization. Please consult our sales staff for details.

A: We typically use methods like T/T (Wire Transfer). Specific payment terms will be clarified in the contract. The delivery time depends on the order volume and product complexity, generally 15-30 working days. Customized products may require a longer period. We will confirm the exact delivery date with you.

A: We provide a comprehensive quality guarantee. All products come with a warranty period of 1-3 years (specific to the product). During the warranty period, we offer free repair or replacement for issues caused by product quality.

About Shipping & Installation

A: We can provide professional “door-to-door” logistics shipping services at an additional cost. Additionally, we can dispatch professional technicians for on-site installation guidance, or provide clear and detailed installation drawings and videos to facilitate self-installation.

A: If the damage occurred during transit, please take photos immediately for evidence and contact us. We will be responsible for negotiating with the logistics company for a resolution. If the damage occurred during use, please contact our after-sales team. We will provide repair guidance or send replacement parts based on the situation.

Friendly Reminder:

If you have any other questions not mentioned here, please feel free to contact our customer service team at any time. We are wholeheartedly here to assist you!